Urgent openings For customer Support :: Tangoe India Softek :: Contac

1 - 4 Years
Bengaluru

Job Description


Tangoe invites you to apply for Customer Support position (International voice or semi voice process) (5 months contract)

For more details about the requirement please have a call with HR :- Jinjoy :- 7795580351 (call or WhatsApp)


Greeting from Tangoe India Softek. Tangoe invites you to apply for International Voice Support position for our Bangalore location.(5 Months direct Contract position with Tangoe)

For more details about the requirement please have a call with HR :- Jinjoy :- 7795580351 (call or WhatsApp)

Mandatory :- Ready to work in nightshift+ International Voice or semi voice process experience

Below is the Job Description:

Position:
Experience: 1+ Years
Shift :- US Shift
Location: Bangalore
Primary Skills Required
Responsibilities:
Provide day-to-day operational helpdesk support via inbound calls and web support via live chats, email and portal activities.
Process service orders, answer questions, troubleshoot issues, maintain account information.
Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information through communication tools like Salesforce, Knowledge Base, RightAnswers.
Maximize time spent in available status (timely return from lunches/breaks), being aware of the call board and teammates availability before getting up from desk.
Show initiative to improve processes by putting forth creative ideas, offering suggestions for process/portal improvements.
Demonstrate reliable attendance to avoid additional stress to team members, logging in and being available at the start of scheduled shift.
Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
Utilize resources to manage transactions, escalating issues appropriately.
Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
Maintain a comprehensive understanding of account goals and processes by retaining information, asking questions, understanding SLAs and account expectations.
Display professional, positive, and courteous phone etiquette.
Resolve caller's issue accurately and efficiently to minimize call backs.
Understand and proactively addresses user's concerns, identifying the root of the issue.
Skills & Qualifications:
2+ years of customer service experience working in a fast paced, call center environment. Strong verbal and written customer service skills.
Strong interpersonal and organizational skills.
Prioritize and manage time effectively, while handling multiple priorities.
Resolve customer issues in a timely and effective manner. Computer literate.
Maintain necessary records.
About Tangoe
Tangoe is a US based Software Product Development Organization with its R&D Innovation Lab and Captive BPM (Business Process Management) in Bangalore, India.
Tangoe's products and services on 'Enterprise IT Expense Management' cover the entire spectrum of an enterprise's connection-based assets and services, such as voice and data services, mobile devices and usage, cloud software, infrastructure and services, machine-to-machine connections, enterprise social and information technology connections, and encompasses the entire lifecycle of these assets and services, including planning and sourcing, procurement and provisioning, inventory and usage management, mobile device management (MDM), rea l-time telecommunications expense management (rTEM), invoice processing and payment, expense allocation and accounting, and asset decommissioning and disposal.

Salary: INR 1,00,000 - 4,50,000 PA.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Tangoe India Softek Services Pvt

Tangoe is a US based Software Product Development Organization with its R&D Innovation Lab and Captive BPM (Business Process Management) in Bangalore, India.
Tangoe's products and services on 'Enterprise IT Expense Management' cover the entire spectrum of an enterprise's connection-based assets and services, such as voice and data services, mobile devices and usage, cloud software, infrastructure and services, machine-to-machine connections, enterprise social and information technology connections, and encompasses the entire lifecycle of these assets and services, including planning and sourcing, procurement and provisioning, inventory and usage management, mobile device management (MDM), rea l-time telecommunications expense management (rTEM), invoice processing and payment, expense allocation and accounting, and asset decommissioning and disposal.
View Contact Details+

Recruiter Name:Jayashree Raman

Contact Company:Tangoe India Softek Services Pvt